Shipping Policy

How and when your candle gets to you.

Where we ship

At launch, Lyra ships only within the United States (all fifty states, plus Washington D.C.). PO boxes, APO, and FPO addresses are supported via USPS.

International shipping is not available at this time. We are working on it.

Cost

Domestic shipping is included in the price of every Lyra candle. There are no surprise fees at checkout.

Carrier

Lyra ships via USPS Ground Advantage with tracking and one hundred dollars of carrier coverage included.

Domestic shipping is included in the price of every object, everywhere in the United States.

Orders to Arizona and Nevada ship two-day air, because a candle crossing the desert in a truck in summer will not arrive in the condition it left in. Air freight costs us more than ground and we cover the difference. You pay the same as everyone else.

Processing time

Orders ship on Mondays and Tuesdays. Our wax contains soy, and soy softens in heat. Sending everything at the start of the week means no candle sits in a hot truck or a warehouse over a weekend, which is when packages sit longest and get warmest. Nothing goes out on a Thursday or Friday.

In practice that means an order placed on a Sunday ships the next day, and an order placed on a Wednesday ships the following Monday. You will always get a tracking number the moment it goes out.

During launch windows, processing may take up to five business days. We will tell you in advance on the product page if this is the case.

Transit time

Once shipped, USPS Ground Advantage typically delivers in two to five business days within the continental US, depending on distance from Los Angeles. Hawaii, Alaska, and US territories may take longer.

We will email you a tracking number as soon as your order ships.

Damaged on arrival

Concrete is heavy and breakable. Despite careful packaging, a small percentage of orders arrive damaged. If yours is one of them, email studio@lyracalifornia.com with a photo within seven days of delivery and we will replace it or refund you. See the refund policy for details.

Lost in transit

If tracking shows no movement for more than fourteen days from the ship date, we consider the order lost and reship at our cost. If a package is marked delivered but you cannot find it, please check with neighbors and your carrier first. We will help you file a claim if needed.

Address errors

If the shipping address you entered at checkout is wrong, please email studio@lyracalifornia.com immediately with your order number and the correct address. If the order has already shipped, we cannot reroute and the original package is lost. We will offer a discounted replacement, but the cost falls to the customer.

Please double-check your address before placing your order.

Holiday and launch periods

During holiday seasons (late November through December) and product launches, processing and transit times may extend. We will note this on the product page when relevant. Order early when shipping a gift.

Contact

Shipping questions can be sent to studio@lyracalifornia.com.